1. Our contract

By placing an order on our website you are offering to purchase the goods and or services in your basket for personal use, subject to the following terms and conditions. When you place an order you will receive an e-mail confirming receipt of your order. A contract between us for the purchase will be formed when your payment has been approved by us and we have debited your credit or debit card. We reserve the right to decline your order for any reason, including payment problems, product availability and product information error. Any products or services on the same order that has not yet been confirmed via email will not form part of the contract and will form part of a separate contract.

2. Delivery

Charges will vary depending on the delivery service ordered. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or superior force for which we will not be responsible.

3. International delivery

Customs & duties You or the recipient are responsible for any import duties, taxes, customs, legal, regulatory and certain practical restrictions. Import restrictions You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

4. Pricing and Availability

We endeavour to display the most recent, accurate and reliable information on our website at all times. Any occasions when information displayed contains incomplete data, typographical errors, or inaccuracies are unintentional errors. If we discover an error in the price of any goods that you have ordered we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or cancel it. If we are unable to contact you we will cancel the order. If you cancel and you have already paid for the goods, we will provide a full refund including postage.

5. Payment

In order to provide you with the services, products and information you request, we securely store and use necessary personal details in line with our Privacy Policy. If for any reason there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to despatch your order.

6. Cancellations

You may cancel your contract with us under the Consumer Contracts Regulations within 60 days of receiving the goods or on the day our carrier indicates you received the goods. To cancel, please return your order within 60 calendar days along with the return slip, giving ‘cancellation’ as your return reason. Otherwise, please follow our Returns. Please ensure that you retain evidence of having sent the goods to us. Provided that you have notified us on the return slip that you wish to cancel your order and the return meets our Returns and Refund Policy, you will be entitled to a full refund, including basic delivery charges where applicable, within 14 days of our receipt of the goods. If you wish to return your order outside of the cancellation time period specified above, please refer to our Returns & Refund Policy. If you have failed to take reasonable care of the goods, we reserve the right to deduct from the refund any amounts due by way of compensation to either repair the goods or cover any loss. For further enquiries please contact info@egotlingerie.com

7. Returns and refund policy

Our returns and refund policy can be viewed on our Returns & Refund Policy

8. Terms of website

Access to website content / copyright Unless otherwise stated, any intellectual property in the content of this website (including pictures, designs, logos, photographs, written text and other material) belongs to us or our licensors. The website is intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal, non-commercial use is prohibited without our prior written permission. Website changes We reserve the right to amend errors or to update information at any time without prior notice. Product display We strive to ensure that our products are featured as accurately as possible on our website. The equipment we use and the display and colour capabilities of the equipment that you use to view our site, may however affect the colours that you see on the screen. We cannot guarantee that the display of any colour, texture, or detail of our products will be accurate or the same as the physical product nor can we be held responsible for any limitations of the equipment you use to view our site.

9. Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising from your use of this site.

10. Jurisdiction

These conditions are governed by and constructed in accordance with the laws of Latvia and you irrevocably submit to the exclusive jurisdiction of the courts of Latvia.

We aim to deliver your order as quickly and smoothly as possible. All orders are shipped from our Latvia distribution centre. Once your order has been dispatched, you will receive a confirmation email with tracking details.

European Union & Rest of World

Orders are shipped using courier services depending on the destination country and order value.

• Usually 2-3 business days.
• Delivery times may vary depending on the destination country (usually 3-7 business days).
• Duties and Taxes: Orders are shipped "Delivered Duty Unpaid" (DDU). This means that local customs authorities may charge import duties, taxes, and handling fees, and the buyer is responsible for these.

Checkout

We currently accept the following payment methods: Credit Cards : Visa, MasterCard, American Express, Maestro, Google Pay, Apple Pay.

Payment will be debited from your card only at the time of shipping your order. In case of cancellation of your order the refund will be sent to the original credit card used for the transaction.

Important information

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.

Currencies

SIA "La Coquette" official currency is Euro. International purchases will be billed in euro. For credit cards in other currencies than euro the exchange rate will be set by your individual credit card partner. All payments and refunds will be handled in the currency chosen for the purchase.

You may cancel your contract with us under the Consumer Contracts Regulations within 60 days of receiving the goods or of the day our carrier indicates you received the goods. To cancel, please return your order within 60 calendar days along with the original packing slip.

To initiate a refund please contact info@egotlingerie.com and we'll be happy to assist you.

Please ensure that you retain evidence of having sent the goods to us.

Provided that you have notified us on the return slip that you wish to cancel your order and the return meets our Returns, you will be entitled to a full refund within 14 days of our receipt of the goods.

If you have failed to take reasonable care of the goods, we reserve the right to deduct from the refund any amounts due by way of compensation to either repair the goods or cover any loss. For further enquiries please contact info@egotlingerie.com.